Effective Date: June 30, 2025
Website: https://sevengame.com.pk
Support Email: contact@sevengame.com.pk

This Refund Policy governs the terms and conditions under which refunds are processed for all users of the Seven Game mobile app and website in Pakistan. By using our services, you agree to the terms outlined below.

1. No Refund Policy on Game Transactions

All deposits, in-game purchases, and wagers made through the Seven Game app or website are final and non-refundable once confirmed. This includes:

  • Real money deposits via JazzCash, EasyPaisa, or Peppay
  • Funds used in casino games such as slots, rummy, poker, or roulette
  • Losses incurred during gameplay

We do not offer refunds for player decisions, technical issues on the user’s device, or unfavorable game outcomes.

2. Exceptions to No Refund Policy

Refunds may only be considered under the following exceptional circumstances:

  • Duplicate transactions due to technical error
  • Unintended multiple charges from the same account
  • Failed transaction with funds not credited to your game wallet

In such cases, users must contact our support team within 24 hours of the transaction and provide valid proof (transaction ID, screenshots, etc.) for investigation.

3. Refund Request Procedure

To request a refund (in eligible cases), follow these steps:

  1. Email us at contact@sevengame.com.pk
  2. Provide the following details:
    • Username and registered mobile number
    • Date and time of transaction
    • Payment method (JazzCash, EasyPaisa, Peppay)
    • Transaction ID and screenshot (if available)
    • Reason for refund request
  3. Allow up to 3–5 working days for our team to verify and respond.

4. Disputed Charges

If you notice a charge you did not authorize or recognize:

  • Immediately notify your payment provider (JazzCash/EasyPaisa)
  • Contact us at contact@sevengame.com.pk with relevant proof
  • Disputed cases will be handled according to our internal review process

Note: Filing false disputes may lead to account suspension or legal action.

5. No Refund for Bonus or Promotional Credits

Any bonuses, referral rewards, or promotional credits awarded by Seven Game are:

  • Not exchangeable for real cash
  • Not eligible for refunds
  • Subject to wagering requirements (e.g., 35%)

All bonus usage is governed by our Bonus Terms and Conditions.

6. Game Malfunctions

In case of a game malfunction:

  • The game round may be voided
  • Funds may be restored only if gameplay error was server-side
  • No compensation is guaranteed for client-side technical issues (slow internet, phone crash, etc.)

7. Final Decision Rights

All refund requests are subject to approval by Seven Game’s management team. We reserve the right to:

  • Decline any request that does not meet our criteria
  • Investigate abuse or fraud before issuing any refund
  • Take action against users violating our policies

8. Contact Us

For further assistance regarding refunds, please contact our support team:

📧 Email: contact@sevengame.com.pk
🌐 Website: https://sevengame.com.pk

Thank you for using Seven Game – Pakistan’s trusted real money casino app. Please play responsibly.